Last updated: October 2026
When you submit an inquiry through our contact form, we collect: your name, email address, company name, phone number, country, product of interest, estimated quantity, and your message. We also automatically collect technical data including your IP address, browser type, pages visited, referring URL, and language preference.
We use your information to: (a) respond to your inquiry and provide quotations; (b) process orders and provide customer support; (c) send relevant product updates and marketing communications (you may opt out at any time); (d) analyze website traffic and improve our services; (e) comply with legal obligations.
Your inquiry data is stored securely in our cloud database. Access logs are retained for security and analytics purposes. We do not store payment card information — all transactions are processed through certified third-party payment gateways.
We use Google Analytics 4 to collect anonymous usage data. We do not use cookies to track you across other websites. You may disable cookies in your browser settings, though some features may not function properly.
We do not sell, rent, or trade your personal information. We may share data with: (a) our logistics partners for shipping purposes; (b) certification authorities when required; (c) legal authorities when compelled by law. All third parties are bound by confidentiality obligations.
Inquiry data is retained for 3 years from the date of submission. You may request deletion of your data at any time by contacting sales@ackerpower.com.
You have the right to: (a) access your personal data; (b) request correction of inaccurate data; (c) request deletion of your data; (d) opt out of marketing communications; (e) object to processing. To exercise these rights, contact us at sales@ackerpower.com.
We implement reasonable security measures including encryption, access controls, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
Your information may be transferred to and processed in countries other than your country of residence. We ensure such transfers comply with applicable data protection laws.
We may update this privacy policy periodically. We will notify you of significant changes by posting the new policy on this page and updating the "Last updated" date.
For privacy questions or requests, contact sales@ackerpower.com.